Support
Write to support@notequote.app. Questions, bugs and requests about your account or your data are all welcome.
What to include
- The email address of your Notequote” account. Never send your password.
- Your iPhone model and iOS version.
- What you were doing and what happened. A screenshot helps.
Common questions
How do I delete my account?
In Notequote”, open My Page and choose Delete My Account. It deletes your account and the data we hold for it. If you have a subscription, Apple keeps billing it until you cancel it. Cancel it in Manage Subscription first. The privacy notice says what is kept for a short time afterwards and why.
How do I get my notes out of Notequote”?
Open a book, tap ⋯ and choose Export to make a PDF copy (Word and Markdown on Lite and Pro). To ask for a copy of the rest of your data, write to us.
How do I manage or cancel my subscription?
Lite and Pro are subscriptions sold through the App Store. In Notequote”, open My Page and choose Manage Subscription. You can also open your Apple Account subscriptions. A subscription renews automatically unless you cancel it at least 24 hours before the period ends.
A purchase is missing on my new iPhone
Sign in to the same Apple Account, then tap Restore Purchases on the plans screen.
How do I ask for a refund?
Apple takes the payment, so Apple handles refunds: reportaproblem.apple.com.
How do I report a person or a note in a shared book?
Open the book’s People list and report the person or their content from there. We review every report within 24 hours, as the Terms say. You can also write to us.